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Shipping / Pick Up

Shipping Policy

Depending on size and details, production time can range from 1-3 weeks after the purchase date. 

(For small items and small orders 7-10 business days processing time, for larger more detailed projects 1-3 week processing time)

All items are made to order which ensures a custom fit tailored just for you! Each item is created by hand using a range of Wool, Acrylic blends and 100% Organic cotton, and much more so please read the descriptions carefully. 

 

Please allow 1-3 weeks for your order to be ready once placed. We suggest ordering at least one month in advance for your vacation, trip, or event. Please contact us at support@bunnycrochet.com with your deadline before purchasing so we can confirm if it can be done. 

 

Please note all express/rush services require an additional fee. For more information contact us at support@bunnycrochet.com with your inquiry and we’ll be happy to assist you. 

 

Once your order is processed, you will receive an email and or SMS alert (be sure to check your spam/junk folder if you don't see it, and add us to your contacts to make sure you don’t miss an email) containing your personal tracking number and instructions that allow you to keep a close eye on the journey of your items. 

 

All orders shipped domestically within the United States qualify for FREE SHIPPING! Once shipped, the transit process is handled by one of our partner couriers - DHL, USPS, FEDEX, and local post offices.

 

If you would like to use a personal Courier account, please contact us at support@bunnycrochet.com with your name, and order number in the subject. We will let you know if this service is available and or if any additional fees may be required. 

Refunds

There are absolutely NO REFUNDS unless Bunny Crochet is at fault for miscommunication or production error.  We do not offer refunds due to ‘change of mind’ or wear and tear. Bunny Crochet will not be held responsible for any missed deliveries, undeliverable addresses, damaged, lost, or stolen packages while in transit. 

We won’t leave you hanging, any lost or damaged due to postal error (confirmed by a written response from the post) are eligible to choose:

  1. You may receive a full refund amount in Merchandise Credit, this Merchandise Credit will never expire so long as tanijaycrochet.com remains active.

  2.  You may have a partial refund back to your original form of payment. Please note that unless TJC was at fault there will be a service fee applied to your refund.

 (order total * 31% = SERVICE FEE)

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right

Return & Exchange Policy

To start a return, you can contact us at support@bunnycrochet.com. If accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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